• This website is owned and operated by Noel Cleere. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors counselling. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these terms.

• In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

• The fees we charge for using our services are listed on the website. We reserve the right to change our prices for services at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

• We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

• To the maximum extent permitted by applicable law, in no event shall Noel Cleere be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

• To the maximum extent permitted by applicable law, Noel Cleere assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

• These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Ireland, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Kilkenny, Ireland. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

• We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

• You agree to indemnify and hold Noel Cleere harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

​​

Security & Confidentiality

​

• Our aim is to provide in-person and online counselling and psychotherapy services in a secure and confidential manner.

• In the case of the provision of online counselling and psychotherapy services using the internet, we ensure that our computers are regularly updated with antivirus and security software. All forms of electronic communications are encrypted and all calls are carried out in a safe uninterrupted private setting.

• Clients using our online counselling & psychotherapy Service are responsible for the maintenance and protection of their own computer and for regularly updating their security software. Clients are responsible for making the necessary arrangements to ensure confidentiality from their end during sessions and afterwards where computers may be shared.

• Personal Data: Personal data is required for our own records and may be stored by therapists in a secure file and may not be released to a third party except under court order.

• Limits of Confidentiality: Clients accept that there are limits to confidentiality. While the content of the sessions and the client’s identity is treated with the strictest confidence, this may cease should the client disclose criminal activity, child sexual abuse, or material which leads the therapist to believe that the client poses a threat to the safety of themselves or others, or where the safety of a minor is threatened. In all instances where it may be necessary to break confidentiality the client will be informed prior to any action being taken. Clients accept that in the interest of  best practice, therapists are required to attend regular supervision and that your identity will remain confidential.

• Record Keeping: All records and data relating to the counselling session remains the property of the counsellor/psychotherapist and no part of session content may be used by any other party for publication in any form, or used in study without the written consent of the psychotherapist.

​​

Terms of Use Disclaimer

​

• Counselling is an accompanied journey into self. While the therapist will accompany clients on their journey, clients are fully responsible for their actions, decisions and behaviours, during, between and after therapy sessions.

• The contract of engagement in counselling/psychotherapy with the Noel Cleere Counselling & Psychotherapy Service is subject to acceptance by the client that the terms of use and the confidentiality and security policy have been accepted and understood.

• By accepting the terms of use clients permanently agree to release and indemnify the Noel Cleere Counselling & Psychotherapy Service from all actions, suits, law suits and claims originating from counselling and psychotherapy as provided by the Noel Cleere Counselling & Psychotherapy Service. The Noel Cleere Counselling & Psychotherapy Service accepts no responsibility for client’s telephone or computer systems, nor any technical difficulties occurring in connection with https://noelcleerecounselling.com.

​​

Sessions

​

• Clients accept that in the course of therapy unpleasant and upsetting emotions may be experienced. Clients accept that this is not a free service and that all sessions are subject to a fee.

• All applications for low cost online counselling must be made in writing to info@noelcleerecounselling.com. As places are limited, an application does not guarantee a place.

• Sessions are of a set time of one hour. Clients are responsible for ensuring that they are available to start the session on time. As all sessions will end on time, sessions that do not begin on time will be of a reduced time but subject to the full hourly fee.

• In the case of online counselling and psychotherapy services, essions affected by technical difficulties, or cancellations on behalf of the therapist will be subject to a full refund or rescheduled session. Clients may end therapy at any time, but in the interest of closure all clients will be asked to attend for a closing session.

Cancellations

• 48 hours’ notice should be given for all cancellations by clients. Sessions missed or cancelled with less than 48 hours’ notice will incur the full cost of the session.

• Cancellation by therapists will result in a full refund or a rescheduled session as per the client’s request.

Conduct

• While therapy sessions provide the space for clients to work through difficult feelings and emotions, therapists will not accept threatening or abusive behaviour towards them. Such behaviour may result in the session ending and the client being liable for the full session cost.

• Clients and all users of the website noelcleerecounselling.com are not permitted to attempt to damage the site in any way through the introduction of viruses, Trojans, trolls, or any form of malicious or harmful technology. Details of any breach of this will be forwarded to the relevant authorities.

 

Agreement

​

• By accepting the terms of use clients agree to comply with the following:

• Clients accept responsibility for checking that the laws in their country of residence permit their use of this service.

• Clients have read the policy on confidentiality, security and the terms of use and understand their implications.

• Clients agree that the use of the service is for counselling services and not part of any academic study.

• Clients accept that the publication of details pertaining to therapy sessions must not be undertaken without the prior written consent of the therapist.

• Clients accept that contact between the client and therapist take place within the session, the only exceptions being for the purpose of cancellation, or rescheduling, or as per contracted by client and therapist.

• Clients agree to disclose honestly their medical history and all current medications.

• Clients understand that this is not a free service and that all sessions are subject to payment in advance.